Refund policy

Refund & Return Policy

At Label Pehnawa, every product undergoes a comprehensive 5-stage quality inspection before dispatch to ensure it reaches you in excellent condition. As our products are handcrafted Chikankari garments, each piece is carefully inspected before shipping.

Returns

We generally do not accept returns for products that have been delivered correctly and are free from defects.

However, you may request a return within 7 days of receiving your order if:

  • You receive a damaged product due to transit.

  • You receive an incorrect product.

  • You receive an incorrect size due to an error on our part.

To be eligible for a return:

  • The item must be unused, unwashed, and unworn.

  • All original tags, packaging, and accessories must be intact.

  • You must provide your order number or proof of purchase.

  • A continuous, unedited unboxing video recorded from the moment the package is opened is mandatory for all claims relating to damage, missing items, incorrect products, or incorrect sizes. Claims submitted without a valid unboxing video may not be approved.

To initiate a return request, please contact us at labelpehnawaa@gmail.com within 7 days of delivery.

Return Address:
[INSERT RETURN ADDRESS]

Please note that items sent back without prior approval from our customer support team will not be accepted.

For any questions regarding returns, you may contact us at labelpehnawaa@gmail.com during our customer support hours (Monday to Saturday, 10:00 AM – 6:00 PM IST).

Damages and Incorrect Orders

Please inspect your order immediately upon delivery.

If your order is damaged during transit, defective, contains missing items, or you receive the wrong product or an incorrect size due to our error, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photographs of the product and packaging

  • A continuous unboxing video

Our team will review your request and, if approved, arrange the appropriate resolution.

Exceptions / Non-Returnable Items

Returns will not be accepted under the following circumstances:

  • Products that have been used, worn, washed, altered, or damaged after delivery.

  • Requests made after the 7-day return window.

  • Products without original tags or packaging.

  • Claims submitted without the required unboxing video (for damage, missing item, or incorrect product claims).

  • Orders where the customer selected an incorrect size while placing the order.

  • Minor variations in embroidery, stitching, thread work, or color that naturally occur in handcrafted Chikankari products.

  • Slight color differences caused by photography, lighting, or individual screen settings.

  • Sale, clearance, promotional, or discounted products (unless damaged or incorrectly delivered by us).

  • Gift cards, if applicable.

If you have any questions regarding product eligibility, please contact us before placing your order.

Exchanges

We offer exchanges only in the following cases:

  • You receive the wrong product.

  • You receive the wrong size due to our packing or dispatch error.

  • The product is damaged during transit.

Exchange requests must be submitted within 7 days of delivery along with the required proof.

Products must be returned in their original, unused condition with all tags and packaging intact.

Return Shipping

Once your return request has been reviewed and approved, our customer support team will provide detailed instructions for returning the product.

Customers are responsible for securely packing the returned item to avoid damage during transit.

Refunds

Once we receive your returned product, it will undergo a quality inspection.

If your return is approved, your refund will be processed to the original payment method within 7–10 business days after approval. Please note that it may take additional time for your bank, card issuer, or payment provider to reflect the refund in your account.

If your refund has not been received within 15 business days after approval, please contact us at labelpehnawaa@gmail.com for assistance.

Additional Information

  • Label Pehnawa reserves the right to reject any return request that does not comply with this policy.

  • Delivery charges, if applicable, are non-refundable unless the return is due to an error on our part.

  • We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.